Shipping policy

Shipping Policy

We currently ship to customers in the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, Southeast Asia, and selected international destinations.

Shipping options, delivery times, and shipping costs may vary depending on your location, product availability, fulfillment location, and the shipping method available at checkout.

Order Processing

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing times may take longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from shipping transit time.

Estimated Delivery Times

Estimated delivery times are provided for reference only and are not guaranteed unless a guaranteed delivery service is specifically offered and stated at checkout.

Typical transit times are:

United States & Canada: 3–8 business days

United Kingdom: 4–8 business days

European Union: 4–10 business days

Australia & New Zealand: 5–12 business days

Southeast Asia: 3–10 business days

Other International Destinations: 7–15 business days

Actual delivery times may vary due to carrier delays, weather, public holidays, customs clearance, local transportation conditions, or other circumstances beyond our reasonable control.

Where a different delivery estimate is displayed at checkout or on the relevant product page, that estimate will apply to your order.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your destination, order details, package characteristics, available shipping methods, and applicable promotions.

From time to time, we may offer free shipping or discounted shipping promotions. Any applicable shipping promotion will be clearly presented on our website or at checkout.

Shipping Origin and Fulfillment

Your order may be fulfilled from one of our available warehouses or fulfillment locations depending on product availability and destination.

In some circumstances, products in the same order may be shipped separately from different fulfillment locations.

If your order is split into multiple shipments, you may receive separate tracking numbers and shipping confirmation emails.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us at sales@ipigame.net.

Delivery Delays

We make reasonable efforts to process and ship orders within the stated timeframe.

However, delivery may be delayed by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Public holidays
Customs inspection or clearance
Transportation disruptions
Labor disruptions
Incorrect or incomplete shipping information
Unusually high shipping volumes

Nothing in this section limits any mandatory rights you may have under applicable law.

Customs Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, VAT, GST, brokerage charges, or other fees imposed by the destination country may apply.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

Customs requirements and import regulations vary by country. We cannot guarantee that a particular order will not be subject to customs fees, inspection, or delay.

Customers are responsible for providing accurate information necessary for delivery and customs clearance.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you need to change your shipping address, please contact us at sales@ipigame.net as soon as possible.

We may be able to update the address before your order enters fulfillment or shipping, but we cannot guarantee that changes will be possible after fulfillment has started.

If an order is returned because the shipping address was incorrect or incomplete, additional shipping charges may apply for reshipment.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate the package, contact us at sales@ipigame.net. We may assist with a carrier investigation where available.

Damaged Packages

Please inspect your package as soon as reasonably possible after delivery.

If your package or product arrives damaged, contact us at sales@ipigame.net and provide your order number and photos of the shipping package and damaged product.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

Incorrect, Missing, or Incomplete Orders

If you receive the wrong product, incorrect quantity, or an order that is missing an item or accessory, please contact us at sales@ipigame.net as soon as reasonably possible.

Depending on the circumstances, we may provide a replacement product, replacement accessory, missing item, or refund.

Refused or Undeliverable Packages

If a package is refused or returned because of an incorrect address, failure to complete required customs procedures, unpaid import charges, or another reason attributable to the customer, additional shipping or handling costs may apply.

Where permitted by applicable law, reasonable costs resulting from such circumstances may be deducted from any refund otherwise due.

Order Cancellations

Orders may be canceled while they remain unfulfilled.

Once an order has been fulfilled or shipped, it may no longer be canceled through the standard cancellation process and may instead be handled under our Return & Refund Policy.