Return & Refund Policy

We want you to be happy with your purchase. We offer a 30-day voluntary return period for eligible products, in addition to any mandatory consumer rights that may apply in your country or region.

30-Day Returns

You have 30 days from the date your order is delivered to request a return under our voluntary return policy.

To be eligible for a return, the product must be returned in reasonably good condition, with all original accessories and, where reasonably possible, the original packaging.

Because our products are electronic peripherals, you may open and lightly test a keyboard, mouse, or other product to determine whether it is suitable for you.

Products that show excessive wear, misuse, damage, unauthorized modification, disassembly, or missing essential components may not qualify for a full refund.

Proof of purchase or your order number is required.

How to Start a Return

To request a return, please contact us at sales@ipigame.net with your order number and reason for the return.

Do not send a product back before your return request has been approved and return instructions have been provided.

For approved returns, we will provide the applicable return address and instructions.

Return Shipping Costs

For voluntary returns due to change of mind, personal preference, incorrect selection, compatibility concerns, or similar reasons unrelated to a product defect, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable law requires otherwise.

For products that arrive defective, damaged, incorrect, or incomplete, we will provide an appropriate solution and cover reasonable return shipping costs where applicable.

Defective, Damaged, or Incorrect Products

Please contact us at sales@ipigame.net as soon as reasonably possible if your product is defective, damaged, incomplete, or incorrect.

Please provide your order number and, where appropriate, photos or videos showing the issue.

Depending on the circumstances, we may provide:

• A replacement product

• Replacement parts or accessories

• Troubleshooting or repair assistance

• A refund

Mandatory consumer rights applicable in your country or region are not limited by this policy.

Modified or Disassembled Products

Products that have been disassembled, modified, customized, repaired by an unauthorized person, or materially altered may not qualify for our voluntary return policy.

Examples include:

• Disassembled keyboards or mice

• Internal component modifications

• PCB modifications

• Unauthorized firmware modifications

• Unauthorized repairs

• Liquid damage

• Other damage caused by improper use

This does not limit any mandatory statutory rights that apply to defective goods.

Missing Accessories or Excessive Wear

If a returned product is missing essential components or accessories, or has damage or excessive wear beyond what is reasonably necessary to inspect or test the product, the product may not qualify for a full refund.

Where permitted by applicable law, any refund adjustment will be based on the actual condition of the returned product.

We do not charge a standard restocking fee.

Final Sale Items

Products specifically marked Final Sale at the time of purchase are not eligible for voluntary returns or exchanges, except where required by applicable law or where the product is defective or incorrectly supplied.

A product will be considered Final Sale only when this is clearly disclosed before purchase.

Order Cancellations

Orders may be canceled while they remain unfulfilled.

Once an order has been fulfilled or shipped, it may no longer be canceled under our standard cancellation process and may instead be handled under our Return & Refund Policy.

European Union and European Economic Area

If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from certain online purchases within 14 days without giving a reason.

The applicable withdrawal period and related rights will be determined in accordance with the laws applicable to your purchase.

During the withdrawal period, customers may be responsible for reasonable return shipping costs where permitted by law and where this responsibility was disclosed before purchase.

Customers may also be responsible for any diminished value caused by handling the product beyond what is reasonably necessary to establish its nature, characteristics, and functioning.

For defective or non-conforming goods, mandatory statutory remedies apply separately from the voluntary return policy described above.

EU law provides consumers with mandatory protections for faulty or non-conforming goods, including a minimum two-year legal guarantee framework, subject to applicable national law and any longer protections that may apply.

United Kingdom

Customers in the United Kingdom may have statutory cancellation and consumer rights in addition to our voluntary 30-day return policy.

For eligible distance sales, consumers generally have a 14-day cancellation period, subject to statutory exceptions and applicable UK law.

Nothing in this policy is intended to exclude or restrict mandatory statutory rights.

Australia

Customers in Australia are entitled to consumer guarantees under the Australian Consumer Law where applicable.

These rights may apply to products purchased from an overseas business that directly sells to Australian consumers.

Our voluntary return policy does not limit any consumer guarantee, repair, replacement, refund, or other remedy available under applicable law.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

We aim to process approved refunds within 7 business days after the return has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Nothing in this section limits any mandatory refund deadlines applicable in your country or region.

Contact Us

For questions regarding returns, refunds, exchanges, or defective products:

Email: sales@ipigame.net